ShadowLib Support

Need help with ShadowLib, want to report a problem, or have feedback about a feature? Contact us by email.

Contact

When reporting a problem, please include:

a description of what happened and the steps that led to it;
your device model and operating-system version;
your ShadowLib app version; and
a screenshot or screen recording, if it does not contain sensitive information.

Never send passwords, verification codes, payment-card details, authentication tokens, private recordings, or other information that is not needed to resolve your request.

Imports, recordings, and local data

ShadowLib copies imported media and saves subtitles, practice progress, and recordings in the app’s local storage. Before reinstalling the app, clearing app data, or changing devices, export or back up anything you want to keep. Removing the app or clearing its data may permanently remove locally stored materials and practice data.

For microphone or photo-library problems, check ShadowLib’s permissions in your device settings. You can also import supported audio or video through the system file picker.

Accounts and subscriptions

For sign-in, profile, account-deletion, purchase, or subscription help, contact us at the email above. Subscriptions purchased through Apple App Store or Google Play are managed through the applicable store. Deleting the app or your ShadowLib account does not automatically cancel a store subscription. The store that processed a purchase handles cancellation and refund requests under its rules.

Privacy

Read the ShadowLib Privacy Policy in Settings > Legal > Privacy policy. You can request account deletion through Profile > Delete account or, if you cannot access the app, by email.